USAA closed 51% of home insurance claims without making a payment in 2025

San Antonio Express-News· July 10, 2026

San Antonio-based insurer USAA reportedly closed 51% of its homeowners insurance claims in 2025 without issuing a payment to policyholders. This figure, highlighted in recent reporting, provides a significant data point regarding claims adjudication trends within the property insurance sector. For industry observers, such a high rate of non-payment may indicate shifts in coverage exclusions, deductible levels, or internal claims processing strategies.

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