2026 U.S. Healthcare Digital Experience Study

JD Power· July 10, 2026

J.D. Power has announced its upcoming 2026 U.S. Healthcare Digital Experience Study, which examines consumer satisfaction with digital healthcare platforms. This study is a key benchmark for the health insurance technology sector, as it evaluates the effectiveness of member portals and mobile applications in meeting user expectations. The findings will provide critical insights for insurers looking to optimize their digital infrastructure and improve the overall member experience.

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