Leading Utilities Recognized by Oracle for Advancing AI, Cloud, and Customer Innovation

Oracle recently recognized Air Selangor, El Paso Electric, and Exelon at its Customer Edge Summit for their successful implementation of integrated cloud applications and artificial intelligence. These utilities are leveraging digital tools to improve operational efficiency, enhance regulatory compliance, and elevate customer experiences across their respective service regions. For the water and utilities sector, these advancements highlight a growing industry trend toward unifying fragmented legacy systems into cohesive, AI-powered cloud platforms to drive sustainability and resilience.

Air Selangor, Malaysia’s largest water services provider serving 9.6 million consumers, has implemented a suite of Oracle solutions to support its 2030 vision of becoming a regional leader. By adopting Oracle Utilities Customer Cloud Service, Work and Asset Cloud Service, and Oracle Field Service, the utility unified previously fragmented systems across customer, asset, finance, and workforce operations. This digital foundation enables the use of advanced technologies like digital twins and AI-driven analytics to manage 2.7 million accounts more effectively. Key objectives for the provider include reducing non-revenue water losses and strengthening business continuity while aligning operational performance with environmental stewardship.

El Paso Electric (EPE), which serves 465,000 customers in West Texas and Southern New Mexico, transitioned to Oracle Fusion Cloud Enterprise Resource Planning (ERP) to modernize its highly regulated operations. The utility replaced legacy systems with a single cloud-based platform to eliminate manual processes and simplify financial controls. This shift is designed to accelerate access to financial insights, shorten book-closing times, and improve audit readiness. Additionally, EPE utilizes the Opower Customer Engagement platform to provide web tools and proactive communications that empower customers with insights to better manage their utility bills.

Exelon, serving over 10.7 million customers in the United States, has deployed Oracle Fusion Applications for finance and customer experience to manage complex regulatory requirements across multiple jurisdictions. By integrating AI-powered finance processes and Oracle Fusion Cloud CX, Exelon has increased productivity and created a more connected view of its customer base. The broader implication for the utilities sector is a move toward integrated suites that combine operational data with customer insights. As Mark Webster, senior vice president of Oracle Infrastructure Industries, noted, these organizations are using embedded AI to build more resilient infrastructure and deliver smarter, more sustainable services to their communities.