2026 U.S. Water Utility Residential Customer Satisfaction Study

JD Power· July 14, 2026

J.D. Power has announced the 2026 U.S. Water Utility Residential Customer Satisfaction Study. This research initiative evaluates how residential customers perceive the performance and service quality of their water providers. The study represents a key benchmark for the sector, offering data-driven insights into customer relations and utility operations across the country.

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