2026 U.S. Water Utility Residential Customer Satisfaction Study

JD Power· June 30, 2026

J.D. Power has announced the 2026 U.S. Water Utility Residential Customer Satisfaction Study, which serves as a key performance benchmark for the nation's water service providers. The study measures consumer sentiment across several critical dimensions, including service reliability, billing, and communication. For the water and utilities sector, these insights are essential for identifying operational weaknesses and guiding long-term infrastructure investment to meet evolving customer expectations.

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