Customer Portal Manages Industrial Truck Fleets

Linde Material Handling has expanded its 'myLinde' digital customer platform, integrating fleet management, safety, and energy solutions into a single cloud-based portal. The platform aims to streamline intralogistics operations by providing managers with real-time data on vehicle utilization, maintenance, and driver performance. This development is significant for the fleet management sector as it introduces AI-driven analytics to simplify complex data processing and enhance operational safety.

The myLinde platform serves as a centralized hub for managing industrial truck fleets, offering features such as access control, driver management, and pre-operational checks. According to Tobias Klein, Portfolio Manager at Linde MH, the portal is designed to help managers handle increasing volumes of data through a user-friendly interface accessible worldwide via a web browser. Key functionalities include the ability to duplicate driver and vehicle information easily and manage shock events, which helps in maintaining high vehicle availability and identifying cost-saving opportunities.

A major update to the platform is the integration of an AI feature that allows users to query fleet data using plain language. Instead of manually compiling reports, managers can ask the system to generate tables on operating hours, travel and lift percentages, or daily shock events. The algorithm analyzes existing data within myLinde to produce context-based answers or visual charts, significantly reducing the time required for administrative tasks and helping managers make fact-based decisions during peak operational periods.

Beyond basic fleet tracking, the portal includes specialized modules for safety and energy management. The safety module utilizes data from the Linde Safety Guard assistance system to analyze near-misses and high-risk areas, visualizing this data on customizable dashboards to prevent workplace accidents. Meanwhile, the energy module allows managers to monitor battery charging infrastructure, set charging limits, and prioritize specific vehicles to avoid peak power loads and reduce overall energy costs. All data is protected under ISO 27001 standards and stored on European servers to ensure high security.