Facility Services announces organizational update

The University of New Mexico (UNM) has implemented a comprehensive reorganization of its Facility Services department to improve operational alignment and enhance service delivery across the campus community. The new structure establishes five primary focus areas: Building and Landscape Services, Technical Services, Facilities Customer Services, Facilities Design and Construction, and Facilities Support Services. This strategic shift aims to foster a culture of customer service and operational excellence, reflecting modern facilities management priorities in the higher education sector.

Under the leadership of Associate Vice President Russell Thompson, who joined the university in May 2025, UNM Facility Services has transitioned to a unified structure designed to streamline campus operations. A key appointment in this restructure is Marco A. Rosas as the Director of Building and Landscape Services. Rosas, who brings over 20 years of experience from roles such as senior director of operations for Tigua Inc., now oversees custodial, landscaping, recycling, and building maintenance. His background in Lean and Agile frameworks, which previously resulted in a 30% increase in service efficiency, is expected to drive process improvements and organizational development within the core campus operations.

The reorganization also prioritizes customer engagement and technical infrastructure reliability. Nick Royle has been named Associate Director of Facilities Customer Services, overseeing the Customer Service Center, Fleet Management, Event Management, and the Sign Shop. Royle’s decade of experience at UNM and 25 years of leadership, including service in the U.S. Army, will focus on enhancing responsiveness and collaborative partnerships. Simultaneously, Bob Notary leads the Technical Services division, which was created in July 2025 by consolidating Facilities Management, Engineering and Energy Services, and Utility Services. Notary is tasked with managing energy systems and preventive maintenance to ensure the sustainability and reliability of the university's infrastructure.

Long-term campus development and administrative support are managed through the remaining two pillars of the new organization. Kurt Schlough continues to lead Facilities Design and Construction, a role he has held since 2024, where he applies nearly 30 years of architectural and construction experience to capital projects and design standards. Supporting the entire department, Cinthia Tena has been appointed Associate Director of Facilities Support Services. Her portfolio includes facilities finance, human resources, safety, renewal, and strategic planning. These appointments represent a strategic effort to align support teams and strengthen service delivery through improved financial oversight and departmental collaboration.